Billing Terms and Conditions

Elara Haus Payment Policy

1. Accepted Payment Methods

At Elara Haus, we provide a range of secure payment options to make your shopping experience simple and convenient. We currently accept:

  • Credit & Debit Cards: Visa, MasterCard, American Express

  • Digital Wallets: Apple Pay, Google Pay

  • Bank Transfers (for bulk orders – please contact us for details)

All transactions are processed in Australian Dollars (AUD).

2. Payment Processing

  • Payment must be made in full at the time of purchase.

  • Orders will not be processed or shipped until full payment is received.

  • If your payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

  • All prices displayed on the Elara Haus website are in Australian Dollars (AUD).

  • Prices may change without prior notice.

  • Any applicable taxes and shipping charges will be calculated at checkout.

4. Secure Payment Processing

We use SSL encryption and trusted payment gateways to protect your payment information.
We do not store your credit card or other payment details.

5. Refunds & Chargebacks

  • Refunds are issued in line with our [Return & Refund Policy].

  • Unauthorized chargebacks will be disputed.

  • If you encounter any payment issues, please contact us first at Info@elarahaus.com so we can assist.

6. Fraud Prevention

Elara Haus reserves the right to cancel or place on hold any order suspected of fraudulent or unauthorized activity.
For high-value transactions, we may request additional identity verification.

7. Contact Us

Contact Information:

Company name: CSSG GLOBAL LIMITED

Store Name: Elara Haus

Address: SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL HONG KONG

Email: Info@elarahaus.com

Phone: +61480810571

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (AEST)

Our goal is to reply to your email within 1–2 business days.