Billing Terms and Conditions
Elara Haus Payment Policy
1. Accepted Payment Methods
At Elara Haus, we provide a range of secure payment options to make your shopping experience simple and convenient. We currently accept:
Credit & Debit Cards: Visa, MasterCard, American Express, Discover, JCB, UnionPay
Digital Wallets: Apple Pay, Google Pay
Bank Transfers (for bulk orders – please contact us for details)
All transactions are processed in Australian Dollars (AUD).
2. Payment Processing
Payment must be made in full at the time of purchase.
Orders will not be processed or shipped until full payment is received.
If your payment is declined or fails, the order will not be confirmed.
3. Pricing & Currency
All prices displayed on the Elara Haus website are in Australian Dollars (AUD).
Prices may change without prior notice.
Any applicable taxes will be calculated at checkout. Shipping is free on all orders.
4. Secure Payment Processing
We use SSL encryption and trusted payment gateways to protect your payment information.
We do not store your credit card or other payment details.
5. Refunds & Chargebacks
Refunds are issued in line with our Return & Refund Policy.
Unauthorized chargebacks will be disputed.
If you encounter any payment issues, please contact us first at Info@elarahaus.com so we can assist.
6. Fraud Prevention
Elara Haus reserves the right to cancel or place on hold any order suspected of fraudulent or unauthorised activity.
For high-value transactions, we may request additional identity verification.
7. Contact Us
Contact Information:
Store Name: Elara Haus
Address: 28 Denison Street, Wollongong NSW 2500, Australia
Email: Info@elarahaus.com
Phone: +61 480 810 571
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (Sydney Time)
Our goal is to reply to your email within 1–2 business days.