Privacy policy
Last updated: November 27th, 2025
This Privacy Policy outlines how Elara Haus (referred to as the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, or make a purchase from Elarahaus.com (the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”). For this Privacy Policy, “you” and “your” mean the user of the Services, whether as a customer, site visitor, or other individual whose information we collect in accordance with this Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may revise this Privacy Policy periodically, including to reflect updates to our data-handling practices or for operational, legal, or regulatory reasons. Any changes will be posted on the Site, the “Last updated” date will be modified, and we will take any other actions required by applicable law.
How We Collect and Use Personal Information
To deliver our Services, we collect personal information from various sources, as detailed below. The type of information we gather and use depends on how you interact with us.
In addition to the specific purposes listed, we may use the information we collect to communicate with you, provide or enhance the Services, meet applicable legal obligations, enforce our terms of service, and protect or defend our Services, our rights, and the rights of users or others.
What Personal Information We Collect
Information Provided Directly by You
Information you give us through the Services may include:
Contact details such as your name, address, phone number, and email address.
Order information including your name, billing and shipping addresses, payment confirmation, email address, and phone number.
Account information such as username, password, and security questions for account protection.
Customer support content you choose to include in communications with us (e.g., messages sent via the Services).
Some features require this information to function; if you choose not to provide it, certain features may be unavailable.
Information Collected Automatically (Usage Data)
We may automatically gather details about your interaction with the Services (“Usage Data”) through cookies, pixels, and similar tools. This may include device and browser details, network connection, IP address, and other interaction-related information.
Information from Third Parties
We may also obtain information from outside sources, such as:
Vendors and service providers who assist with running our Site and Services (e.g., Shopify).
Payment processors that collect payment information (e.g., bank account, credit/debit card, billing address) to fulfil orders.
Partners and vendors that use tracking tools like pixels, web beacons, SDKs, and cookies when you interact with our Site, emails, or ads.
All third-party data will be handled according to this Privacy Policy. See also Third Party Websites and Links below.
How We Use Your Personal Information
Providing Products and Services — We use your information to operate the Services and perform our contract with you. This includes processing payments, fulfilling orders, sending transaction-related notifications, creating and managing your account, arranging shipping, handling returns or exchanges, and enabling related account features. Where Shopify integrates your account with other Shopify services you may choose to use, Shopify will process your data according to its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising — We may send marketing, promotional, and advertising communications via email, text, or postal mail, and show you tailored ads. This may include adjusting the Services and advertising to your preferences. If you are an EEA resident, the legal basis is our legitimate interest in selling our products under Art. 6 (1) (f) GDPR.
Security and Fraud Prevention — Your data may be used to detect, investigate, or act against potential fraudulent, illegal, or harmful activity. If you register an account, you are responsible for safeguarding your credentials. Contact us immediately if you believe your account has been compromised. For EEA residents, the legal basis is our legitimate interest in securing the website under Art. 6 (1) (f) GDPR.
Communication and Service Improvement — We use your data to provide customer support and improve our Services, in our legitimate interest to respond effectively and maintain our business relationship (Art. 6 (1) (f) GDPR).
Cookies
Like most websites, we use cookies to operate and improve the Site, remember preferences, run analytics, and better understand user activity. For details on Shopify-related cookies, visit Shopify’s Cookie Policy.
Your browser may allow you to block or remove cookies, but doing so may affect functionality or disable certain features. Blocking cookies may also not fully prevent data sharing with advertising partners.
How We Share Personal Information
We may disclose personal information for contract fulfilment, legitimate business needs, or other purposes allowed under this Privacy Policy, including:
To vendors or service providers performing functions on our behalf (e.g., IT, payment processing, analytics, shipping).
To business and marketing partners for promotional purposes.
When you request or consent to certain disclosures (e.g., shipping products, using social media integrations).
Within our corporate group, in our legitimate interest to operate efficiently.
In business transactions (e.g., merger, bankruptcy), legal compliance, enforcing our terms, or protecting rights.
We disclose categories of personal information as described in How We Collect and Use Your Personal Information and How We Share Personal Information, including:
| Category | Recipients |
|---|---|
| Identifiers (e.g., contact details, order/account info) | Vendors, marketing partners, affiliates |
| Commercial data (e.g., orders, shopping history, support messages) | Vendors, marketing partners |
| Internet/network activity (e.g., Usage Data) | Vendors, affiliates |
| Geolocation data (e.g., IP-based location) | Vendors |
We do not use or share sensitive personal information without consent or for profiling.
Third Party Websites and Links
Our Site may link to third-party websites or platforms. We are not responsible for their privacy or security practices. Public or semi-public content (e.g., social media posts) may be visible to others. Linking does not imply endorsement unless stated.
Children’s Data
Our Services are not designed for children, and we do not knowingly collect their data. If you are a parent/guardian and believe your child has provided information, contact us to request deletion.
We do not knowingly “share” or “sell” personal data of individuals under 16 as defined by law.
Security and Data Retention
While we use measures to protect personal information, no system is completely secure. Avoid sending sensitive data through unsecured channels.
We retain personal information based on factors like account maintenance needs, service provision, legal compliance, dispute resolution, and contract enforcement.
Your Rights
Depending on your location, you may have rights to:
Access/know what data we hold about you
Request deletion of your data
Correct inaccurate data
Receive a copy or request transfer of your data (portability)
Restrict or object to processing
Withdraw consent where applicable
Appeal a declined request
Manage marketing communication preferences
We may verify your identity before acting on requests and allow authorised agents to submit requests with proof of authorisation. We respond as required by law and will not discriminate for exercising your rights. For Australian residents, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth)
Complaints
If you have concerns about our handling of your data, contact us using the details below. You may also have the right to appeal or lodge a complaint with your local data protection authority. For EEA residents, see the list of supervisory authorities here.
International Users
Your personal information may be transferred, stored, and processed outside your home country, including by staff and service providers in other regions.
For more information:
Questions?
Visit our Frequently Asked Questions page or contact Customer Support.
Contact Information:
Store Name: Elara Haus
Address: 28 Denison Street, Wollongong NSW 2500, Australia
Email: Info@elarahaus.com
Phone: +61 480 810 571
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (Sydney Time)
Our goal is to reply to your email within 1–2 business days.