Terms of Service
Terms of Service
Overview
This website is operated by Elara Haus. Throughout the site, the terms “we,” “us,” and “our” refer to Elara Haus. We offer this website — including all information, tools, and services — to you, the user, on the condition that you accept all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.
Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree to all the terms, you may not access the site or use our services. If these Terms are considered an offer, acceptance is limited to these Terms only.
Any new features or tools added to our store will also be subject to these Terms. You can review the most current version on this page at any time. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check periodically for changes. Continued use of the site after changes are posted constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell products and services to you.
Section 1 – Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you are the age of majority and have given consent for any minor dependents to use the site.
You must not use our products for any illegal or unauthorized purposes, nor violate any laws in your jurisdiction (including copyright laws) when using the Service.
You must not transmit worms, viruses, or destructive code.
Any breach will result in immediate termination of your Services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone at any time for any reason.
You understand that your content (excluding credit card details) may be transferred unencrypted across various networks and adapted to meet technical requirements. Credit card details are always encrypted during transfer.
You agree not to reproduce, duplicate, sell, or exploit any portion of the Service or access to the Service without our written permission.
Headings in this agreement are for convenience only and do not affect the interpretation of the Terms.
Section 3 – Accuracy, Completeness & Timeliness of Information
We are not responsible if information on this site is inaccurate, incomplete, or outdated. The content is provided for general information only and should not be the sole basis for decisions without consulting more accurate or timely sources. Any reliance is at your own risk.
The site may include historical information, which is provided for reference only. We reserve the right to modify content at any time, with no obligation to update it. It is your responsibility to monitor changes.
Section 4 – Modifications to Service & Prices
Prices for products may change without notice.
We reserve the right to modify or discontinue the Service at any time without notice.
We are not liable for any modification, price change, suspension, or discontinuation of the Service.
Section 5 – Products or Services
Some products or services may be available exclusively online and may have limited quantities. They are subject to our Return Policy.
We aim to display product colours and images accurately, but cannot guarantee exact matches due to differences in monitor displays.
We reserve the right to limit sales to any person, region, or jurisdiction, as well as the quantities of products or services offered. All product descriptions and pricing are subject to change without notice. We may discontinue any product at any time.
We do not guarantee that the quality of any products, services, or information will meet your expectations or that any errors will be corrected.
Section 6 – Accuracy of Billing & Account Information
We may refuse any order and limit or cancel quantities per person, household, or order. This may apply to orders using the same account, credit card, or billing/shipping address.
If we make changes or cancel an order, we may attempt to notify you via the email, billing address, or phone number provided.
We also reserve the right to prohibit orders we believe are from dealers, resellers, or distributors.
You agree to provide complete, current, and accurate purchase and account information and promptly update it as needed.
For more details, please review our Return Policy.
Section 7 – Optional Tools
We may provide access to third-party tools “as is” and “as available” without warranties or endorsements.
Use of such tools is entirely at your own risk. You should ensure you are familiar with and approve the terms provided by those third-party providers.
We may introduce new features or services in the future, which will also be subject to these Terms.
Section 8 – Third-Party Links
Our Service may include materials from third parties or links to third-party websites.
We are not responsible for examining or evaluating their content or accuracy and assume no liability for them.
Any transactions with third parties are solely between you and them, and you should review their policies before engaging.
Section 9 – User Comments, Feedback & Submissions
If you submit creative ideas, proposals, or other materials (with or without a request from us), you grant us the right to use them without restriction or compensation.
We may, but are not obligated to, monitor or remove content that violates laws, rights, or these Terms.
You agree that your submissions will not infringe on third-party rights or contain unlawful, offensive, or harmful material. You may not mislead us or others about the origin of your content.
Section 10 – Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 11 – Errors, Inaccuracies & Omissions
Occasionally, our site may contain errors or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct them, change or update information, or cancel orders without prior notice.
Section 12 – Prohibited Uses
You are prohibited from using the site or its content for unlawful purposes, to violate rights, to spread malware, to collect personal data without consent, to harass or discriminate, or to circumvent security features, among other listed restrictions.
We reserve the right to terminate your access for violations.
Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee uninterrupted, timely, secure, or error-free Service.
We are not liable for any claims, losses, damages, or expenses resulting from your use of the website or breach of these Terms.
Section 14 – Indemnification
You agree to indemnify and hold harmless Elara Haus, its affiliates, partners, and staff from any third-party claims arising from your breach of these Terms or violation of laws or rights.
Section 15 – Severability
If any provision is found unlawful or unenforceable, the remainder of these Terms will remain in effect.
Section 16 – Termination
These Terms remain effective until terminated by either party.
You may terminate them by notifying us or ceasing use of the site.
We may terminate them immediately if you breach these Terms.
Section 17 – Entire Agreement
These Terms, along with any posted policies, represent the complete agreement between you and us and supersede prior agreements.
Section 18 – Governing Law
These Terms and any separate agreements are governed by and construed in accordance with the laws of the Australia.
Section 19 – Changes to Terms
We may update or replace parts of these Terms by posting changes on our website. It is your responsibility to review them periodically. Continued use constitutes acceptance of the changes.
Section 20 – Contact Information
Contact Information:
Company name: CSSG GLOBAL LIMITED
Store Name: Elara Haus
Address: SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL HONG KONG
Email: Info@elarahaus.com
Phone: +61480810571
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (AEST)
Our goal is to reply to your email within 1–2 business days.